Privacy Policy

2.1 Information You Provide Directly

When you contact us or engage our services, we may collect:

2.2 Information We Do NOT Collect

We do not use cookies, analytics tools, or any tracking technologies on our website. We do not collect:

• Browsing history or behaviour
• IP addresses (except as temporarily logged by our hosting provider for security purposes)
• Device information
• Location data (other than what you voluntarily provide)

3.1 Service Delivery

• Respond to your enquiries and questions
• Communicate with you about your project via phone or email
• Design, develop, and deliver your website or other requested services
• Set up and manage your Google Business Profile (if applicable)
• Provide hosting, maintenance, and technical support
• Send project updates, deliverables, and important service notifications

3.2 Business Administration

• Process payments and issue invoices
• Maintain business records and accounts
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our Terms and Conditions

3.3 Marketing (With Your Consent)

We may occasionally send you information about our services, updates, or special offers, but only if you have explicitly consented to receive such communications. You can withdraw consent at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at contact@tradiewebsites.co.uk
• Calling us on +447542492878

3.4 Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: To fulfill our contractual obligations to deliver services you've requested
• Legitimate interests: To run our business, respond to enquiries, and maintain client relationships
• Legal obligation: To comply with accounting, tax, and other legal requirements
• Consent: For marketing communications (where applicable)

4.1 Third-Party Payment Processing

All payment transactions are processed securely through Stripe, our third-party payment processor. We do not collect, store, or have access to your full payment card details.

• You will be redirected to Stripe's secure payment platform
• Stripe collects and processes your payment information in accordance with their privacy policy
• We receive only confirmation of payment and basic transaction details (amount, date, invoice reference)
• Your card details remain with Stripe and are subject to their security standards

Stripe is PCI DSS compliant and handles payment data securely. For more information about how Stripe processes your data, please review their privacy policy at: https://stripe.com/gb/privacy

4.2 Information We Receive from Stripe

We may receive limited information from Stripe, including:

• Confirmation of successful or failed payments
• Transaction reference numbers
• The last four digits of your card (for record-keeping purposes)
• Billing address information

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, including:

• Stripe: Payment processing (as described in section 4)
• Hosting providers: To host your website and our business systems
• Email service providers: To send communications related to your project
• Domain registrars: To register domain names on your behalf (if applicable)

These service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

5.2 Legal Requirements

We may disclose your personal data if required to do so by law or in response to:

• Valid legal processes (court orders, subpoenas, warrants)
• Requests from law enforcement or regulatory authorities
• Protection of our legal rights or safety
• Prevention of fraud or other illegal activity

5.3 Business Transfers

If TradieWebsites is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, subject to the same privacy protections outlined in this policy.

6.1 Where We Store Your Data

Your personal data is stored securely on servers located within the United Kingdom and the European Economic Area (EEA). We use reputable hosting providers with appropriate security measures in place.

6.2 Security Measures

We take data security seriously and implement appropriate technical and organisational measures to protect your information, including:

• Encrypted connections (SSL/TLS) for data transmission
• Secure password-protected access to systems
• Regular security updates and patches
• Limited access to personal data (only authorised personnel)
• Secure backup systems

6.3 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

After the retention period expires, we will securely delete or anonymise your data.

6.4 Limitations

While we implement robust security measures, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security but will notify you of any data breaches in accordance with UK GDPR requirements.

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you, free of charge.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data in certain circumstances, including:

• When the data is no longer necessary for the purposes it was collected
• When you withdraw consent (where consent was the basis for processing)
• When you object to processing and there are no overriding legitimate grounds
• When the data has been unlawfully processed

Please note that we may need to retain certain information for legal or accounting obligations.

7.4 Right to Restriction of Processing

You have the right to request that we limit how we use your data in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

7.6 Right to Object

You have the right to object to processing of your personal data for:

• Direct marketing purposes (at any time)
• Processing based on legitimate interests (in certain circumstances)

7.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us:

We will respond to your request within one month. In complex cases, we may extend this period by up to two months and will inform you of the delay.